Update on recent login issues at BCM

March 5, 2024

As some of you may have noticed, there was a brief period last night when logging into our app for new sessions was not possible. This has raised questions and concerns, and transparency about this is something we feel is essential.

First, we would like to reassure you that all funds in the wallets have been perfectly safe during this temporary interruption. After thorough investigation, we have determined that the cause of this interruption was due to an issue with an external dependency within the login process. This issue resulted in users trying to log in being temporarily unable to access the app.

We took immediate action and already implemented a workaround yesterday, which made logging in possible again. We are currently working on further measures to ensure that such situations are avoided in the future. Our goal remains to continuously improve the reliability and stability of our service.

We sincerely apologize for the inconvenience this temporary interruption has caused, especially for users trying to log in. We appreciate your patience and understanding as we work to improve our services.

The BCM team